![]()
Searching for accommodation
- How does Split Booking work?
- What is Deal Freeze and how does it work?
- How do I make a reservation?
- Search for properties with specific facilities
- How do I search for accommodation?
- Why did the price of the reservation change before I finished the booking process?
![]()
Pricing & payment
- Why do I have a pending charge on my bank account?
- How do I get an invoice for my reservation?
- Taxes and fees explained
- When will I pay for my reservation?
- Something went wrong with your payment
- What happens when I choose to 'book now, pay later'?
![]()
Booking confirmation
- Finding your booking confirmation
- What if the hotel can’t “see” your booking?
- Where to find your check-in instructions
- Understanding how booking on Hotelix works and who manages your booking
![]()
Reservation changes
- Changing your email address
- Changing guest names
- Can I extend my stay?
- Can I change the reservation dates?
- I booked a wrong date, what now?
- Changing the number of guests on an existing booking
![]()
Cancellations & refunds
- Cancelling your booking
- How much you will be refunded if you cancel
- I'm getting a refund but I don't have the same credit or debit card
- What happens if I don't utilize my reservation?
- When you'll get your refund
- Cancelling your booking - Customers in Israel
![]()
Your account & data
- Deleting your account
- I want to have my personal data removed
- How do I create an account?
- How can I view my booking history?
- How do I unsubscribe from your mailing list?