Your cancellation rights in Israel
Under the Israeli Consumer Protection Law (CPL), you may have the right to cancel certain bookings within a specified period, subject to applicable conditions.
Understanding the general cancellation policies
We offer three types of cancellation policies. Here’s what each one means:
1. Free Cancellation
- You can cancel free of charge before a specific deadline.
- If cancelled before the deadline, a full refund will be issued automatically within 7 business days (timing may vary depending on your bank).
- If you booked a Pay Later deal, your scheduled payment will be cancelled and your card won’t be charged.
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After the deadline passes, the booking becomes partially or fully non-refundable.
2. Partially Refundable
- You can cancel for a reduced fee (less than the full booking cost) before a specific deadline.
- If cancelled in time, a partial refund will be processed within 7 business days.
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After the deadline, the booking becomes non-refundable.
3. Non-Refundable
- These bookings cannot be refunded at any time, regardless of the cancellation date.
Tips:
Non-refundable deals are usually cheaper, and a great way to save a little extra when your plans are fixed.
Not sure you’ll travel? Pick a deal with Free cancellation so you can change plans with no stress.
Understanding who manages your booking
Hotelix allows you to compare rates from all major travel suppliers and helps you get better deals every stay. To make this possible, we have partnered with all major travel networks and suppliers.
While Hotelix manages most reservations directly, there are cases where your booking is either assisted by another company or redirected to a different website. The easiest way to find out who manages your booking is by looking at the Contact options in your Booking confirmation email.
Cancelling your booking managed by Hotelix
Please see the conditions first to understand which rights and contact options might apply to you.
Next, take these quick steps to cancel your booking:
- Open Manage my booking (it’s right at the top).
- Scroll to the bottom, review your Cancellation policy, press Cancel booking, and confirm.
- Check your booking confirmation email or sign in to your account and locate the reservation in the My bookings section.
- You’ll get a new email straight away confirming the cancellation.
Important: Once you click Cancel booking, the reservation is gone for good–you can’t restore it later.