If you see a pending charge on your bank account, don’t worry. This is called pre-authorization, and it's a common practice when making online bookings. Why does this happen?Our payment provider n...
Simply send a request through our Contact form.Our Finance team will generate the invoice and send it to you within 7 days. Can we change the invoice details?For legal reasons, no data can be chang...
Although we won't charge you any booking fees for making a reservation through Hotelix, some tax or property fees may be required by the properties, banks, or local governments and municipalities. ...
There are three types of payment policies:Booking prepaid in full – You pay the full booking cost at the time of booking.Booking partially prepaid – You pay part of the booking cost at the time of ...
A failed payment can happen for several reasons. Follow the steps below to find out why it happened and finish your booking smoothly. Common reasons why payments don’t go throughThere are multiple ...
1. Reserve today - pay laterWhen a deal shows the “Book now, Pay later” tag, you can book your stay without paying upfront.During the booking completion, you still enter a valid credit-card number,...
Payment methods available to all users:
Visa
Mastercard
American Express
Diners Club International
Discover
UnionPay
Payment methods with limited availability:Please note that the conditions under...
Where to see the price details?On the search page - Click on ‘’View deal’’ and then on ‘’Deal details’’.On the payment checkout page - Once you click on ‘’Book’’, the price details will be listed h...
You can use Hotelix to find great deals no matter where you are in the world, so there are a few things to keep in mind when it comes to currencies. Browsing currency vs. transaction currency To gi...
