• Finding your booking confirmation
    As soon as you complete a booking on Hotelix, we email a confirmation to the address you entered at checkout. Here’s how to locate it–plus what to do if it never shows up. 1. You were signed in whe...
  • What if the hotel can’t “see” your booking?
    We understand it can be worrying if the hotel hasn't assigned your room yet. But there is no need to worry. This is a standard procedure at many hotels and doesn't affect your booking. Hotels typic...
  • Where to find your check-in instructions
    Everything you need for a smooth check-in can be found in your booking confirmation email, and you can show it on your phone–no print-outs required. 1. Open the confirmation emailInside you’ll see:...
  • Understanding how booking on Hotelix works and who manages your booking
    Hotelix allows you to compare rates from all major travel suppliers and helps you get better deals every stay. To make this possible, we have partnered with all major travel networks and suppliers....