• Cancelling your booking
    Before you cancelCheck your cancellation policy first. The rules for refunds (or no refunds) depend on the room rate you chose.Important: Once you click Cancel booking, the reservation is gone for ...
  • How much you will be refunded if you cancel
    Your refund amount depends on the type of booking you chose. Hotels set these rules, and you can find them before you make your booking and in your confirmation email.When you cancel a booking, the...
  • I'm getting a refund but I don't have the same credit or debit card
    Do you have the same bank account but received a new card?Then nothing changes and you will receive your refund per usual. The approximate refund time is 7 business days, depending on the bank. Is ...
  • What happens if I don't utilize my reservation?
    What is a No Show? A "No Show" occurs when you fail to arrive at the property for your booking without canceling it beforehand. What happens in a No Show situation? Most properties typically charge...
  • When you'll get your refund
    Understanding Your Refund Status and TimelineOnce you cancel a booking that is eligible for a refund, here’s what to expect in terms of status, timing, and payment method: Where to See Your Cancell...
  • Cancelling your booking - Customers in Israel
    Your cancellation rights in IsraelUnder the Israeli Consumer Protection Law (CPL), you may have the right to cancel certain bookings within a specified period, subject to applicable conditions. Und...