Our globally distributed Customer Service team is ready to assist you 24/7 and will respond to check-in related assistance requests within 10 minutes. We make sure to prioritize accordingly so you are never stranded with an urgent matter.
How to reach out to us?
We are reachable through a Contact form that you will on this page.
If you have already made a booking, you may also be able to reach out to us via Chat, WhatsApp, or Facebook Messenger. Simply open your booking confirmation email or your booking management page and scroll down to see your contact options.
Do you prefer a phone call?
We will be happy to give you a callback, simply send us a message and let us know which number and what time including the timezone works for you.
While we currently don't have an inbound line, we have policies in place to ensure that urgent queries, such as any issues during checking-in, will be handled with priority and answered in no longer than 10 minutes.