Before you cancel
- Check your cancellation policy first. The rules for refunds (or no refunds) depend on the room rate you chose.
- Important: Once you click Cancel booking, the reservation is gone for good–you can’t restore it later.
How to cancel your booking
Follow these quick steps to cancel your booking:
- Open Manage my booking (it’s right at the top).
- Scroll to the bottom, review your Cancellation policy, hit the Cancel booking, and confirm.
- Check your booking confirmation email or sign in to your account and locate the reservation in the My bookings section.
- You’ll get a new email straight away confirming the cancellation.
Where to Find the Cancellation Policy
You can review the cancellation policy both before and after making a reservation.
Before Booking
- The cancellation policy is shown next to each room rate.
- On the checkout page, you’ll also see a clear summary, including the cancellation policy:
- Free cancellation
- Partially refundable
- Non-refundable
After Booking
- Your cancellation policy is summarized in your confirmation email.
- If you have an account and were logged in while making the booking, you can also find it in the My bookings section.
- It includes important timeframes for free or partial cancellation, depending on your booking terms.
Understanding Cancellation Policies
We offer three types of cancellation policies. Here’s what each one means:
1. Free Cancellation
- You can cancel free of charge before a specific deadline.
- If cancelled before the deadline, a full refund will be issued automatically within 7 business days (timing may vary depending on your bank).
- If you booked a Pay Later deal, your scheduled payment will be cancelled and your card won’t be charged.
- After the deadline passes, the booking becomes partially or fully non-refundable.
2. Partially Refundable
- You can cancel for a reduced fee (less than the full booking cost) before a specific deadline.
- If cancelled in time, a partial refund will be processed within 7 business days.
- After the deadline, the booking becomes non-refundable.
3. Non-Refundable
- These bookings cannot be refunded at any time, regardless of the cancellation date.
Tips:
Non-refundable deals are usually cheaper, and a great way to save a little extra when your plans are fixed.
Not sure you’ll travel? Pick a deal with Free cancellation so you can change plans with no stress.