Note: Hotelix is an online travel platform operated and powered by FindHotel B.V. (trading as Vio.com). References to "Hotelix", "we", "us" and "our" in these Terms of Use mean FindHotel B.V. acting under the Hotelix brand, except where a specific FindHotel entity is named for payment processing.
1. Definitions
In these Terms of Use: "Information" means all of the information available on the Website, including but not limited to: hotel room availabilities; room rates; hotel descriptions and photographs; hotel amenities; customer reviews; editorial commentary; car rental availabilities; car rental rates; car rental descriptions and photographs.
2.1 Services and website access
The Website Hotelix.co.il provides an online platform through which Offers supplied by Offer Providers (including accommodation, flights, ground transportation, car rentals, packages, and other travel services) are available for Booking and through which visitors of the Website can search, compare, reserve, purchase, or pay for such Offers. Upon Booking with Hotelix payment can be made either directly on the Website or upon arrival with the relevant Offer Provider. Hotelix acts as a facilitator of bookings and, where applicable, payments between the customer and the Offer Provider. All accommodations and services are provided exclusively by the Offer Provider, who bears full responsibility for fulfilling the Offer as described, and for any act, omission, breach, or failure in connection with such services.
We work with multiple third parties, and the prices and availability they provide may change frequently. We therefore make ongoing efforts to update our Website to reflect the most up-to-date information available. Nevertheless, in certain cases, the specific Offer you selected on Hotelix may no longer be available, or the price displayed may differ. This may occur for various reasons, including, inter alia, changes in inventory availability and the fact that certain components may not be included in the Offer Provider's displayed price (such as VAT), whereas such components are included in the total price displayed on our Website.
2.2 Prepaid bookings
Prepaid Bookings are Bookings for which you pay Hotelix at the time you make the Booking, excluding charges that you must pay the Offer Provider directly upon arrival. By making such a prepaid Booking on the Website, you agree to pay us for facilitating the Booking with the Offer Provider as presented on the Website using the selected form of payment. Hotelix will confirm your Booking and will handle the Booking with the Offer Provider.
2.3 Payment processing entity
Hotelix is operated and powered by FindHotel B.V. The entity responsible for processing your payment depends on your location at the time of booking:
For customers located in the United Kingdom, payments are processed by FINDHOTEL LIMITED.
For customers located in the United States, payments are processed by FINDHOTEL US LLC.
For all other customers, including customers located in Israel, payments are processed by FINDHOTEL B.V., based in the Netherlands.
2.5 Acceptance + age
By accessing or using the Website, you: (a) agree to be bound by these Terms of Use (and any additional terms referenced in them, including applicable Offer Provider terms); and (b) warrant that you have attained the age of 18 years and that you have the legal capacity to enter into a binding agreement. If you use the Website on behalf of another person or entity, you represent and warrant that you are authorized to bind that person or entity to these Terms of Use.
3. Prohibited activities
You shall not: reproduce in a material form, copy, download (other than temporary caching or personal and non-commercial downloads), publish, distribute, perform in public, communicate to the public, display, transmit, broadcast, sell, license, create derivative works from, or otherwise exploit the Information or any part of the Information except for the Permitted Purpose; access or monitor the Website, the Information, or any part of them using any robot, spider, scraper, data miner, automated assistant, or other automated means without our prior written consent; violate the restrictions in any robot exclusion headers on the Website or bypass or circumvent any other measures employed to prevent or limit access to the Website; take any action that imposes, or may impose an unreasonable or disproportionately large load on our infrastructure; attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs, algorithms, or code used by us in connection with the Website; remove, obscure, or alter any proprietary notices (including copyright and trademark notices) on the Website or in the Information; or use the Website or the Information for any unlawful purpose or in violation of applicable law.
4. Indemnity
You shall indemnify us and hold us harmless from and against all costs, claims, third-party claims, demands, liabilities, expenses, damages, and loss caused by your use of the Website and Information or any part of the Information for any purpose other than the Permitted Purpose.
5.1 Verification of Information and Assumption of Risk
Information. While all Information displayed on the Website is based on data directly or indirectly provided to us by Offer Providers, we make reasonable efforts to ensure its accuracy and compliance with applicable consumer protection laws, including advertising standards; this includes periodic reviews of Offer Provider data and periodic disclaimers when data cannot be verified in real-time. However, we cannot guarantee that all Information is accurate, correct, or complete. In the event of such errors, we will not provide any additional compensation beyond a refund of the booking value. If you believe any Information is inaccurate or misleading, please contact us promptly so we may investigate and address the issue in line with applicable legal requirements.
5.2 Verification of Information
You must verify the accuracy of the Information before accepting or using any Offer.
5.3 Assumption of risk
You assume all risk in connection with your: use of the Website and the Information; and acceptance and use of any Offer. Hotelix has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit. In accordance with section 5.1, Hotelix reserves the right to cancel a booking free of charge due to inaccurate information provided by the Offer Provider, such as incorrect pricing, room type, fees, availability, etc.
6. No warranty
We do not give any warranties and therefore do not warrant and cannot be held responsible for: the quality or conditions of the accommodation's facilities, availability or service provided; the transmission of, or ultimate accommodation of, special requests provided while using the site to purchase or book an Offer; the accuracy, quality, completeness, or reliability of the Website, the Information, and any Offer; that the Website and the Information will be error-free, virus-free, uninterrupted (whether due to any temporary or partial breakdown, repair, upgrade, or maintenance to our Website or otherwise), or free from unauthorized use or hackers.
7.1 Intellectual Property
The software required for our services that is available at or used by our Website, and all intellectual property rights (including copyrights, trademarks, service marks, trade names, logos, domain names, designs, database rights, and rights in compilations) in and to the Website, the Information, and any other content or material made available through the Website (including the selection, coordination, and arrangement thereof) are owned by Hotelix, FindHotel B.V., their affiliates, and/or the relevant Offer Providers. Except to the extent expressly permitted by applicable law or expressly authorized by us in writing, no right, title, or interest in or to such intellectual property is transferred to you by virtue of your access to or use of the Website.
7.2 IP restrictions + assignment/license
Hotelix exclusively retains ownership of all rights, title, and interest in and to the Website and its content (including any translations, guest reviews, and other user-generated content), including all associated intellectual property rights. You shall not, without our prior written permission (or the prior written permission of the relevant rights holder, as applicable), copy, reproduce, scrape, (hyper-/deep)link, frame, mirror, publish, promote, market, integrate, utilize, combine, create derivative works from, distribute, sell, license, or otherwise use any content or our brand, except for your personal and non-commercial use of the Website for the purpose of searching for and making bookings. You may not access, monitor, copy, extract/scrape, download, reproduce, or otherwise use the Website or any content by automated means (including robots, spiders, scrapers, data miners, or automated assistants) for any purpose without our prior written consent. Any unlawful or prohibited use shall constitute a material infringement of our intellectual property rights and will result in termination of your access to the Website, in addition to any other remedies available at law or in equity.
To the extent you upload, submit, or otherwise provide any content to the Website (including reviews, photos, or other materials), you represent and warrant that: (a) you own or control all necessary rights in such content and you have authority to grant the rights set out below; (b) the content is accurate to the best of your knowledge and is not misleading; and (c) the content does not infringe any third-party rights (including intellectual property, privacy, and publicity) and does not violate applicable law. You grant Hotelix a non-exclusive, royalty-free, worldwide, sublicensable license to use, host, store, reproduce, display, publish, translate, adapt, modify, and create derivative works from such content in connection with operating, providing, improving, securing, and marketing the Website and our services. This license continues for as long as the content is hosted on the Website and for a reasonable period thereafter for backup, legal, compliance, fraud-prevention, and dispute-resolution purposes. If you provide suggestions, ideas, or feedback to us, you grant us the right to use them without restriction or compensation. Nothing in this section limits your mandatory rights under applicable law, including rights that cannot be waived under Israeli law.
7.3 Copyright and trademark notice
The Hotelix name and logo, and any other trademarks, service marks, graphics, and logos used on or in connection with the Website, are trademarks of their respective owners. Nothing in these Terms of Use grants you any right to use any such trademarks without prior written permission.
8. Hotelix Booking Rules
The following rules apply to Bookings made with Hotelix on the Hotelix website.
8.1 Photo ID and credit card policy
A customer holding a Hotelix Booking must present a valid photo ID and credit card at check-in. The credit card must be a physical one; a virtual credit card cannot be used for these purposes. Both the ID and the credit card must belong to the guest's name as selected at the time of the Booking. The credit card is required for additional hotel incidental charges such as parking, phone calls, or minibar charges which are not included in the room rate. The credit card may also be required for mandatory fees charged by the hotel during check-in. Whenever additional fees to pay at the hotel are applicable, they will be indicated during the Booking process with Hotelix.
8.2 Mandatory fee policy
Occasionally Offer Providers may charge an additional mandatory fee at check-in (such as resort fees, city taxes, etc.). The presence of such hotel fees will be indicated during the Booking process at Hotelix. Hotel fees will be charged to you directly by the hotel. The amount of the charge is subject to changes in local or hotel policies.
8.3 Booking charge disclosure
At the time of making the Booking, we will present you with a detailed breakdown of the Offer price. The price breakdown includes detailed Information about the cost of room nights as well as any mandatory fees, including taxes. In addition, the price breakdown will indicate what is to be paid at the time of making the Booking and what is due at the hotel. We encourage you to review the Booking and Payment Information thoroughly before completing the Booking.
8.4 Main guest age limit
Unless otherwise specified at the time of making the Booking, the main guest under which the Booking is made will be considered a legal adult according to the local law applicable to the Offer Provider. If you are unsure about the required age, please contact our support.
8.5 Booking cancellations, changes and refunds
At the time of making the Booking and while using our website, Hotelix will present various cancellation policies that may include partial or full refunds in case a cancellation is possible. Please check the relevant Offer conditions and details thoroughly for any such conditions prior to making your reservation. Not all Offers can be cancelled and not all prices are fully or partially refundable.
In compliance with applicable consumer protection laws, we will clearly present cancellation and refund policies at the time of booking. In cases where no specific cancellation or refund terms are provided, consumers may be entitled to remedies as provided by local consumer laws. For Israeli customers, you may be entitled to cancel the transaction in accordance with the Israeli Consumer Protection Law, 1981 and its regulations, including the cooling-off provisions applicable to distance-selling transactions, subject to the exceptions provided by law (which may apply to certain accommodation and travel services). For EU residents, this may include rights under the Unfair Contract Terms Directive. For consumers in the US, this may include protections under the Federal Trade Commission guidelines. Refunds, when applicable, will be processed within 14 business days. This timeline applies to refunds resulting from Offer Provider approval or cancellation policies.
Any request for changes, cancellations, or refunds that do not comply with the Booking's policies outlined at the time of booking will be declined unless the Offer Provider makes an exception on the booking. To cancel a Booking made with Hotelix, please follow the instructions found in the confirmation email sent by us. In case you are having issues cancelling, please contact our support.
8.5.1 Cancellation Rescue Service (CRS)
Where a customer requests cancellation of a non-refundable booking for reasons that fall outside the applicable cancellation policy, Hotelix may, at its sole discretion, attempt to obtain an exception from the relevant Offer Provider. The service is optional, not guaranteed, and may not be available for all bookings or circumstances.
If the Offer Provider confirms in writing that a full penalty waiver has been granted, Hotelix may offer the customer an optional Cancellation Rescue Service. If the customer accepts this service, Hotelix will refund the customer 70% of the amount recovered from the Offer Provider for the customer and retain 30% of the amount recovered from the Offer Provider for the customer as a service fee for facilitating the out-of-policy cancellation and recovery. The amount refunded to the customer will depend on the amount recovered from the Offer Provider for the customer, and a 30% service fee will be deducted from that amount. The refunded amount and service fee will be communicated to the customer at the time the Cancellation Rescue Service is offered.
The Cancellation Rescue Service is not guaranteed, may not be available for all bookings or circumstances, and acceptance of the service constitutes full and final settlement of the cancellation request.
8.6 Offer Provider responsibilities
Hotelix provides information to help customers make informed decisions regarding their accommodation but cannot guarantee that Offer Providers will meet customer expectations regarding rooms, cleanliness, facilities, or services. These responsibilities rest solely with the Offer Provider. Customers may make special requests (e.g., room preferences) at the time of booking, which Hotelix will pass to the Offer Provider. The Offer Provider is solely responsible for addressing such requests, and their fulfillment is not guaranteed. If you have concerns or complaints about your booking, Hotelix may assist by facilitating communication with the Offer Provider, but the ultimate resolution remains the responsibility of the Offer Provider.
8.7 Offer Provider policies
By making a Booking with us you agree with the applicability and agree to adhere to the general terms and policies of the Offer Provider (during, before, and after utilization of the relevant Offer Booked with or via us).
9. Disclaimer
Subject to the limitations set out in these Terms of Use and to the extent permitted by law, our liability for damages is limited to the direct costs of your reservation as confirmed in the booking email, and only in cases where we have failed to meet our obligations under these Terms of Use.
We are not responsible for indirect, special, or consequential damages, including but not limited to loss of profit, revenue, goodwill, or claims arising from inaccuracies in information provided by Offer Providers, services rendered by them, or delays in using our Website. We disclaim liability for any acts, errors, omissions, or failures attributable to the Offer Provider or any third parties, including issues such as overbooking, cancellation, strikes, force majeure, or similar events beyond our reasonable control.
This disclaimer does not affect your statutory rights under applicable consumer protection laws. For example, Israeli customers may have rights under the Israeli Consumer Protection Law, 1981, EU residents may have rights under the Unfair Contract Terms Directive, and US consumers may be protected by Federal Trade Commission guidelines. Refunds, when applicable, will be processed within 14 business days of approval.
You acknowledge that the Offer Provider is solely responsible for the accommodation or service and any related warranties or representations. Hotelix facilitates the booking process but is not responsible for the quality, suitability, or fulfillment of the Offer.
10.1 General - Exclusion
Applicability of any terms and conditions other than these Terms of Use is explicitly excluded.
10.2 Entire understanding
These Terms of Use contain the entire understanding between the parties and supersede any prior communications between the parties.
10.3 Amendment and variation
We reserve the right, at our sole discretion, to modify or replace these Terms of Use by posting updated terms on the Website. We may also change, suspend, or discontinue the Website (or any part of it), including its content, features, availability, and functionality, at any time. Where required by applicable law (including for material changes to these Terms of Use), we will provide reasonable advance notice of the changes and the date they take effect. Changes to these Terms of Use will not apply retroactively to bookings made before the effective date of the updated Terms of Use. Your continued use of the Website after the effective date of any updated Terms of Use constitutes your acceptance of the updated Terms of Use.
10.4 Language
The original English version of these Terms of Use may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these Terms of Use or inconsistency or discrepancy between the English version and any other language version of these Terms of Use, the English language version to the extent permitted by law shall apply, prevail, and be conclusive. The English version is available on our Website or shall be sent to you upon your written request.
10.5 Governing law and jurisdiction
These Terms of Use are governed by and must be construed in accordance with the laws of the Netherlands. You submit to the exclusive jurisdiction of the court of Amsterdam, the Netherlands in respect of all matters arising out of or relating to these Terms of Use. For consumers, mandatory rights under the applicable laws of your country of residence may prevail over this jurisdiction clause, to the extent such laws provide greater protection or require disputes to be resolved in a different jurisdiction. In particular, nothing in these Terms of Use limits the mandatory rights of Israeli consumers under the Israeli Consumer Protection Law, 1981, or their right to bring proceedings before the competent courts in Israel where such law so requires.
10.6 Consumer Contact and Complaints Procedure
If you have any questions, complaints, or concerns regarding these Terms of Use or your rights as a consumer, you may contact us at support@hotelix.zendesk.com. We will make reasonable efforts to acknowledge your complaint within 48 hours. We are committed to resolving disputes promptly and in accordance with applicable consumer protection laws. For EU residents, you may also refer to the Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.
10.7 Force majeure
In the event of force majeure, including but not limited to natural disasters, pandemics, government restrictions, war, terrorism, civil unrest, strikes or labor disputes, or other events beyond our reasonable control, we are not liable for any failure or delay in fulfilling our obligations under these Terms of Use. In such cases, affected bookings will be subject to the policies of the relevant Offer Provider.
10.8 Data protection
We respect your privacy and comply with applicable data protection regulations, including the Israeli Privacy Protection Law, 1981 and, where applicable, the GDPR. For information on how we collect, process, and store your data, please refer to our Privacy Policy. For international data transfers, we ensure compliance through mechanisms such as adequacy decisions, standard contractual clauses, or other approved safeguards.
11.1 Termination and suspension of access
We may, in our sole discretion, suspend, restrict, or terminate your access to the Website (including any account or ability to make Bookings), with immediate effect and without liability, if: (a) we reasonably suspect fraud, abuse, security incidents, or unlawful activity; (b) you breach these Terms of Use or applicable Offer Provider terms; (c) you misuse the Website (including by scraping, automated access, or infringement of intellectual property rights); (d) you provide false, misleading, or incomplete information; or (e) it is necessary to comply with legal obligations, law enforcement requests, or to protect Hotelix, FindHotel B.V., Offer Providers, users, or third parties. Where required by applicable law, we will provide notice and/or an opportunity to cure before termination.
11.2 Effect of termination
Termination or suspension of access does not, by itself, cancel any Booking already confirmed with an Offer Provider. Any confirmed Booking remains subject to the applicable cancellation and refund policy presented at the time of Booking and/or the Offer Provider's terms. We may continue to process and retain information as necessary to complete transactions, provide customer support, comply with legal obligations, prevent fraud, and resolve disputes. Sections intended by their nature to survive termination survive, including intellectual property, prohibited activities, indemnity, limitation of liability/disclaimer, governing law and jurisdiction, and dispute/complaints provisions.
Hotelix Membership Program Terms of Use
1. Introduction
These Terms of Service (Terms) govern your access to and use of our loyalty program, called the Hotelix membership program. Our membership program rewards guests who have an account on our Website and endeavours to create loyalty to the brand Hotelix. By using the membership program you agree to be bound by these Terms.
2. Hotelix Member
You can only make use of the Hotelix membership program if you have a membership account with Hotelix. By creating an account you will be known to us as a Hotelix Member. Hotelix Members have access to special benefits, such as higher discount rates, free cancellations, complimentary breakfast and room upgrades. The discounted member rate cannot be combined or used with other discounts, unless indicated otherwise.
There are no membership fees. Only individuals are eligible for a membership and each individual may maintain only one membership account. All membership accounts are individual accounts and no joint accounts are permitted. Your membership could be linked to specific campaigns or incentives, as occasionally launched or communicated at our sole discretion. If you terminate, close, delete or otherwise revoke your membership account, the membership will automatically be terminated as well.
Hotelix reserves the right to deregister or otherwise disable an inactive account without notifying the relevant member. An inactive account is defined as an account with which no reservation has been made for more than three (3) years. You are no longer eligible for the benefits of the membership program if your account is deactivated. You can access membership benefits again by creating a new account. In that case, you join as a new Hotelix Member without any extra benefits from your past membership.
3. Disclaimer
All membership levels, benefits, amenities, offers, awards and services are subject to availability and may be changed by Hotelix at any time without notice. We may terminate the membership program in whole or in part, with a notice period for all active members, according to the applicable law. At our sole discretion, we may choose to substitute a similar loyalty program for the membership program at any time immediately upon notice to Hotelix Members. If the membership program is terminated, all levels will be eliminated without any obligation or liability.
4. Privacy
In order to keep you apprised of your Hotelix Membership, Hotelix will send you information on the membership program, such as information necessary for administration purposes and special deals that we believe to be of your interest. Please find more information on which legal basis we process your personal data and your privacy rights in our Privacy Policy.